All products will be shipped within 10 working days of the payment completion date.
Free returns due to our company's fault are available worldwide. If the product you received is eligible for return, you can follow the procedure to return it if you notify us of your intention to return within 7 days of receiving the product.
Exchange and return are possible in the following cases:
- Within 7 days from the date of receipt of the product, except in cases where the value of the product has been lost.
- If you received a different product from what was stated on the order form.
Exchange and return are not possible in the following cases:
- For custom-made products.
- If the product is lost or damaged due to customer's responsibility, except in cases where it was necessary to damage the product to confirm its contents.
- If the value of the product has been lost after opening the packaging.
- If the value of the product has significantly decreased due to customer's use or partial consumption.
- If the value of the product has significantly decreased to the point where it is difficult to resell due to the passage of time.
- If the packaging of a reproducible product has been damaged. (For more information, please use our email consultation service.)
※ If you request an exchange or return due to a change of mind, you will be responsible for the shipping cost. (Including color or size exchanges.)
All products will be shipped within 10 working days of the payment completion date.
Free returns due to our company's fault are available worldwide. If the product you received is eligible for return, you can follow the procedure to return it if you notify us of your intention to return within 7 days of receiving the product.
Exchange and return are possible in the following cases:
- Within 7 days from the date of receipt of the product, except in cases where the value of the product has been lost.
- If you received a different product from what was stated on the order form.
Exchange and return are not possible in the following cases:
- For custom-made products.
- If the product is lost or damaged due to customer's responsibility, except in cases where it was necessary to damage the product to confirm its contents.
- If the value of the product has been lost after opening the packaging.
- If the value of the product has significantly decreased due to customer's use or partial consumption.
- If the value of the product has significantly decreased to the point where it is difficult to resell due to the passage of time.
- If the packaging of a reproducible product has been damaged. (For more information, please use our email consultation service.)
※ If you request an exchange or return due to a change of mind, you will be responsible for the shipping cost. (Including color or size exchanges.)
